Googlebot can’t access your site

Googlebot cant access your site

“Over the last 24 hours, Googlebot encountered 3 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 60.0%.”

That’s the beginning of an email we received on December 11th from Google Webmaster Tools about a website we manage. Right after reading the email we went to the website and it loaded fine in Chrome. We pinged the site and ran a traceroute with no problems along the way. Logging in to Webmaster Tools we see the error notice for the domain but the date of the DNS error was December 9th.

The website we manage is hosted on hostmonster. Even after clearing our DNS cache the website loaded perfectly fine. As an active member on Pro Webmaster on Stack Exchange we saw a question asked about the same problem this person received a similar notice about Googlebot not being able to access their website. Their host denied any problems on their end and pointed their finger at Google. A search on Google shows a few blog post and forum discussions about others having the same problem in the last couple of days and weeks. I wonder if this is a root level DNS issue or where the problem can be? It’s certainly not isolated to one particular hosting company or network. Have any of you received these notices or had DNS problems recently?



6 Responses to Googlebot can’t access your site

  1. gaurav January 23, 2013 at 1:52 pm #

    I’m having the same problem. Did you find any solution? tell me about it.

    • admin January 23, 2013 at 2:10 pm #

      Hello @Gaurav if Googlebot is still not accessing your website because of DNS errors, try running a traceroute to your domain to see if there is any routing errors, and check with your host or whichever company is managing your DNS and ask if there have been any known network problems on the dates Googlebot was not able to access your site.

  2. Greg February 10, 2013 at 3:30 am #

    I am also receiving DNS server cannot be reached
    Google bot does seem to be indexing though
    This started 48 hours ago
    I contantacted Hostgator and an L3 admin checked my site out with fetch a Google bot.They could not find anything
    It is driving me crazy though
    If I delete the errors disappear in webmasters
    If I add new site all works fine but I don’t like doing this
    Any ideas would be much appreciated
    I also use Cloudflare cdn


    • Scenebit February 10, 2013 at 3:37 am #

      @Greg do you have a 301 redirect setup from non-www to www?

  3. Greg February 10, 2013 at 3:42 am #

    Not that I know of

  4. kingrpgth June 6, 2013 at 8:45 am #

    I have the same problem with my one sub-domain. My main and others sub-domain still good, no email from google. What happened with my site?

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